Support

What to include when you write

The email address on your account, what you were doing, and what happened instead. A screenshot answers most questions faster than a description does.

Common questions

I forgot my password

Use "Forgot password" on the sign-in screen. The link is sent to the address on your account. If nothing arrives, check spam before writing in.

I signed in with Apple and there is no password

That is expected. Sign in with Apple does not create one. Keep using the Apple button.

How do I cancel my subscription?

Apple handles it, not us. On your iPhone: Settings, tap your name, Subscriptions, QuestBourne, Cancel. Cancelling stops the next payment and you keep premium until the period you already paid for runs out.

I paid but the app says I am not premium

Open the premium screen and use Restore Purchases. That asks Apple what you own and re-applies it, which is what to do after reinstalling or moving to a new phone.

How do I get a refund?

Apple issues refunds for everything bought in the App Store. Go to reportaproblem.apple.com and sign in with your Apple ID.

How do I delete my account?

Settings, then Delete Account. It removes your account and everything on it, and it cannot be undone. Deleting the account does not cancel an App Store subscription - do that separately, in the Settings app.

How do I get a copy of my data?

Sign in at questbourne.app in a browser and use "Download my data" in Settings. You can also just ask us by email.

No quests appeared today

Quests are built for the day from the cadence you set for each sub-mission, so a light setup can produce a quiet day. Check Setup on the mission. If the day should have had quests and did not, tell us the date and we will look.

My streak reset and I do not think it should have

A streak survives a day you opened the app with nothing completed, and a freeze covers a day you missed if you had one saved. A day where the app was never opened breaks it. If that does not match what you saw, write in with the dates.

Something in the app is wrong or offensive

Quests, lessons and the daily line are written by AI, and AI gets things wrong. Send us the text and we will fix what produced it.

QuestBourne is not advice

It is a goal-tracking app, not a doctor, trainer, therapist or financial adviser. Nothing in it is medical or financial advice. Talk to a professional before acting on anything to do with your health or your money.

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QuestBourne is run by Ernests Pulks, Latvia, European Union.